Worth to know

Check in and Check out

Check in and check out time is 2 pm and 11 am, respectively. Please notify our hotel in advance if your arrival is expected after 6 pm.

Late check out options are as follows:

 

Time     

Price

Monday through Saturday 

 2 pm at the latest

 HUF 2 500/person
 HUF 1 250/children between 5 and 12 years

Monday through Saturday  

 6 pm at the latest

 HUF 3 500/person
 HUF 1 750 Ft/children between 5 and 12 years

Sunday Surprise

 4 pm at the latest

 HUF 5 500/person
 HUF 3 200/children between 5 and 12 years

The use of the Wellness Center and Sunday launch between 1 pm and 2 pm are only included on Sundays!

During the high season (1 June through 31 August) late check out is subject to availability!

Please notify reception staff of your request for late check out on the night before your departure at the latest!


Cancellation Policy for Individual Guests:

The following percentages of the reservation will be charged if cancellation is made

– 8 to 14 days prior to arrival: 25%,

– 3 to 7 days prior to arrival: 50%,

– 0-2 days prior to arrival: 100%.

We require a 30% advance deposit in the following cases:

– special periods and holidays

– reservations exceeding 3 nights

– reservations involving more than HUF 200,000.

 The following percentages of the advance deposit will be refunded in the form of a voucher if cancellation is made

– more than 15 days prior to arrival: 100%,

– 8 to 14 days prior to arrival: 75%,

– 3 to 7 days prior to arrival: 50%,

– 0-2 days prior to arrival: advance deposit is non-refundable.

Christmas and New Year Period:

Payment policy:

To make your reservation final, you are required to transfer 30% of the package price to our bank account within 10 days of reservation.

We will not be able to hold your reservation, unless we receive your advance deposit within the specified deadline.

Due to the long processing time, we are only able to accept SZÉP cards for payment of the advance deposit one month prior to arrival at the latest.

As soon as you have transferred the advance deposit, please notify our hotel of the transaction amount and the card number.

For the Christmas and New Year period, the following percentages of the advance deposit will be refunded in the form of a voucher if cancellation is made

– more than 15 days prior to arrival: 100%,

– 7-14 days prior to arrival: 50%,

– 0-7 days prior to arrival: advance deposit is non-refundable.


Family-friendly and baby-friendly services

We have baby beds with linen, baby tubs, potties, and in the restaurant high chairs available for our guests free of charge. Please, make your request at the time of reservation.

Standard duplex family rooms, classic connecting family rooms, deluxe family rooms featuring a large floor space, children discounts,

– playroom – with supervised childcare on major holidays,

– playground,

– wellness services – children’s pool.


Internet

Internet access (Wi-Fi and cable) is provided in the entire area of the hotel free of charge.


Lakeside: swimming and fishing

You can swim at a designated beach area of Lake Bánk just a few steps from out hotel. To enter the beach you are required to buy a ticket. More information, including current regulations (e.g. designated beach areas, etc.) is available on the website of the local government.

Click here to read about fishing on Lake Bank, day tickets, and regulations or get full information (in Hungarian) on the website of the local fishing club.


Lift

There is an elevator in our hotel, yet not all rooms are served directly.


Opening Hours

Wellness
Monday 8:00 am through 8:00 pm
Tuesday 8:00 am through 8:00 pm
Wednesday 8:00 am through 8:00 pm
Thursday 8:00 am through 8:00 pm
Friday 8:00 am through midnight
Saturday 8:00 am through 9:00 pm
Sunday 8:00 am through 8:00 pm
Quiet Wellness  
Friday 4:00 pm through 11:00 pm
Saturday 2:00 pm through 9:00 pm
Sunday 10:00 am through 8:00 pm
Panorama Sauna  during winter season
Restaurant and Café  
Monday through Sunday 7:00 am through 10:00 pm
Breakfast 7:00 am through 10:00 am
Half-board dinner 6:00 pm through 8:30 pm
Adventure Park  
Spring through fall, details: www.tokalandpark.hu

Parking

Parking is provided free of charge in our open-air parking lot.


Payment and Discounts

For payment our hotel accepts cash, bank cards, and credit cards.

Tourism tax (HUF 380/person/night) applicable to everyone older than 18 years is payable in the hotel. We reserve the right to change this amount upon changes in the rate of the statutory tourism tax.

We accept the following cards for payment: Visa, EC/MC, Amex, Maestro.

We also accept Nógrád Tourism Cards.


Pets

We would like to inform you that no pets are allowed in our hotel.


Restaurant and Eating

For breakfast and main meals you have a choice of buffet or menu, subject to the number of guests.

As for special dietary requirements, we kindly ask our guests to make requests for vegetarian or other special diets at the reception at the time of reservation. Failure to do so may make prevent us from fulfilling such requests. Thank you for your understanding.

Our restaurant, café, bar, and wellness bar offer you a wide selection of food and beverages.


Room Prices

Room prices include buffet breakfast and VAT. We reserve the right to change prices upon changes in the rate of VAT.

Room prices include the following wellness services: adventure pools with current channels, swimming pool, Jacuzzi, Finnish sauna with ice fountain, steam bath, infrared sauna, tepidarium, Kneipp tread basin, and fitness room. During special opening hours on Friday and Saturday, our Quiet Wellness services (infrared relaxation, light therapy, salt-Jacuzzi, hay sauna, organic sauna), in appropriate weather conditions (during fall and winter) our outdoor Panorama sauna, as well as on Friday nights from 9 pm to midnight Night Wellness services are also included.

Room prices are exclusive of tourism tax. Tourism tax (HUF 350/person/night) applicable to everyone older than 18 years is payable in the hotel. We reserve the right to change this amount upon changes in the rate of the statutory tourism tax.


Services included in the room price

– Buffet breakfast,

– Unrestricted use of our Wellness Center (adventure pools with current channels, swimming pool, Jacuzzi, Finnish sauna with ice fountain, steam bath, infrared sauna, hay sauna, tepidarium, Kneipp tread basin, fitness room, and sauna towel. During special opening hours on Friday, Saturday, and Sunday, the use of our Quiet Wellness services (infrared relaxation, light therapy, salt-Jacuzzi, hay sauna, organic sauna) and, in appropriate weather conditions (during fall and winter), of the outdoor Panorama sauna.

– Night Wellness on every Friday from 9:00 pm to midnight

– In-room safe

– Television with satellite programs

– Telephone

– Internet access (WIFI or cable)

– Air conditioning (after the end of the heating season)

– Hairdryer

– Parking in the hotel’s open-air parking lot

– Playroom – with supervised childcare on major holidays

– Playground


Services for an extra charge

– Certain services of our Wellness Center (hydro massage, massage roll, salt cabin, relax infra cabin, massage services, solarium, bathrobe),

– Late check out, Sunday Surprise package (late check out with use of the wellness services and with launch),

– Bike rental,

– Boat rental,

– Services of the Tó Recreation Center and Adventure Park (three high ropes courses of different levels of difficulty, playground, giant chessboard, streetball court, tennis court, badminton court. Further information: www.tokalandpark.hu)

– Nordic walking stick rental,

– Mini bar in the room,

– Services of our restaurant, café, and wellness bar.


Smoking

We would like to inform you that, except for certain designated areas, the entire hotel is non-smoking. Therefore, we kindly ask you to abide by this rule.

There is one National Tobacco Shop in Bánk, in front of with our Hotel.

2651 Rétság, 39-41 Rákóczi street (open 6 am through 10 pm)


Wellness

Bathrobes are available at an extra charge. We are not able to provide bathrobes for children. The fee for changing bathrobes is HUF 1,400 per bathrobe.

The outdoor adventure pool is only open for guests when the outside temperature is permanently above 20°C. Please contact the reception to find out about whether or not the pool is operational.

For further useful information about our Wellness services, please click here.

Thank you for your understanding!

2014.11.08.
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